![]() ![]() However, if you own a large enterprise and want greater customization features, this tool might not be a good option. If you have a small customer base and support team, this tool can be an ideal option for you.Īfter taking its price point and features into consideration, Zoho Desk is suitable for SMEs. Even if you are a week-old startup or a freelancer, you can start with its forever free plan and then later move to paid plans for powerful features. Zoho Desk is an affordable tool designed to meet the customer service needs of small to mid-sized businesses. After rigorous research and analysis, we have compiled a list of five criteria that we will use to compare both Zendesk and Zoho Desk. Zendesk comparison, we need to evaluate these two systems from head to tail. Similarly, while some tools may be great for small businesses, others might be able to meet the support needs of large enterprises.įor a successful Zoho Desk vs. While some are popular for their reports, others are known for their multi-channel capabilities. Criteria of ComparisonĮvery help desk tool offers a different set of features and functionalities. The company boasts 160,000+ paid customer accounts and over 5,000 employees. The company sells multiple software products to help you better manage customer communications as well as relationships.Īs a highly scalable solution, Zendesk is used by world-class brands such as Mailchimp, Shopify, Siemens, Instacart, Grubhub, and more. Zendesk is the leading help desk software founded in the year 2007 in Copenhagen, Denmark. No wonder their products are affordable and always improving. Zoho has always claimed to be a brand that invests more in product development and research than in sales or marketing. In addition to help desk, the company sells a wide range of SaaS products such as Zoho CRM, Zoho Mail, Zoho Survey, and more. Zoho Desk is a customer service solution offered by the Indian-based brand Zoho Corporation. Before we jump to their comparison, let’s understand what these tools are all about. Let’s go!Īs discussed, Zoho Desk and Zendesk are popular tools that come with powerful features. ![]() We are sure by the end of this blog, you will know the tool that deserves to be a part of your service team. In addition to features, we have evaluated the tools against each other’s pricing, customer service, type of users, and other important aspects. Zendesk comparison blog, we have done a feature-by-feature analysis of these tools. We know you might have hundreds of questions already – which tool has a better interface? Which tool can help you automate multiple processes? Which tool can be scaled easily in the long run? The popularity of these tools has grabbed the attention of entrepreneurs and customer service professionals alike. Zoho Desk and Zendesk are both big names in the help desk software industry. Zendesk? We totally understand you, it’s not an easy decision to make. But, things can get quite challenging when you have to choose between two tools that can make or break the customer experience.Īre you confused between Zoho Desk vs. The stock's share price has been on a steady decline since the end of April.In life, some choices are easy – like choosing an ice cream flavor. Once the deal was rejected by its own investors, though, many Zendesk investors jumped ship. Zendesk said acquiring Momentive would increase projected revenue by $1.2 billion, or roughly 35%, by 2025. In February, Zendesk reportedly turned down two offers for acquisition, one of which was rumored to be worth $17 billion by private equity firms.Īt the time, Zendesk was reportedly close to acquiring Momentive/Survey Monkey for $4.1 billion, which was factored into the $17 billion valuation. However, until today, ZEN has outperformed the S&P 500 for the year, largely because investors believed the company would be acquired. Thursday's 12% drop put it close to its 52-week low of $68.10, far off its 52-week high of $153.43. Like many technology stocks, ZEN's share price has been hit hard in 2022. Its goal is to help companies better communicate with customers while lowering costs by keeping customer data in one location. Zendesk provides customer service software solutions for more than 100,000 brands across the world, according to its LinkedIn profile. ![]()
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